Returns

Return Policy

• EU law applies to all purchases and returns
• Returns can be requested up to 14 days after delivery
• Returns need to be back at our office within 30 days
• The 14 days start after delivery by the shipping company
• Food, supplements and/or products meant to consume food and/or supplements (e.g. shakers) can only be returned unopened and unused
• Malfunctioning products will be inspected upon return
• Only approved returns send to us with the right reference can be processed
• When a product turns out to be malfunctioning/faulty upon delivery and is approved and inspected by our returns department it can be replaced or refunded
• Initially the costs for sending any returns are for the customer
• If it turns out the product is malfunctioning/faulty we’ll refund the transport cost for the customer (receipt necessary)
• When a product is returned and is not malfunctioning/faulty we won’t refund the cost of transportation (for both the return and any replacements)
• If a return is accepted a customer can choose for a replacement product offered by EnergyDrinkShop or choose the have a refund
• If only part of a product is damaged or malfunctioning, the customer can also choose to just refund that part of the order