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Our shipping times are between 1 and 5 business days.

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Shipping Times

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Dispatch Times

[/vc_column_text][vc_column_text css=”.vc_custom_1673943375053{padding-top: 10px !important;}”]- Ordered before 18:00 on business days, shipped the same day.
– Ordered on Saturday or Sunday, shipped on Monday[/vc_column_text][vc_empty_space][vc_column_text css=”.vc_custom_1641819636589{padding-top: 10px !important;}”]

Delivery Times

[/vc_column_text][vc_column_text css=”.vc_custom_1673943469179{padding-top: 10px !important;}”]Times are excluding customs if you’re based outside the EU-schengen zone.

– Albania – 3 business days
– Austria – 2 business days
– Belgium – 1 business day
– Bulgaria – 2-3 business days
– Czech Republic – 2-3 business days
– Croatia – 2-3 business days
– Cyprus – 2-3 business days (excl. customs time)
– Denmark – 2 business days
– Germany – 1-2 business days
– Guernsey – 3 business days
– Estonia – 3 business days
– Finland – 3 business days
– France – 2 business days
– Greece – 3 business days
– Hungary – 2-3 business days
– Iceland – 4-5 business days
– Ireland – 2 business days
– Italy – 3 business days
– Jersey – 3 business days
– Latvia – 3 business days
– Liechtenstein – 3 business days
– Lithuania – 3 business days
– Luxembourg – 2 business days
– Malta – 3 business days
– Monaco – 2-3 business days
– Montenegro – 3 business days
– The Netherlands – 1 business day
– North Macedonia – 3 business days
– Norway – 2-3 business days
– Poland – 2 business days
– Portugal – 3 business days
– Romania – 3 business days
– Serbia – 3 business days
– Slovakia – 3 business days
– Slovenia – 3 business days
– Spain – 3 business days
– Sweden – 3 business days
– Switzerland – 2 business days
– Turkey – 3-5 business days
– United Kingdom – 2 business days

These delivery times are based on average shipping times. We rely on the shipper of your choice (at checkout) to be in time.[/vc_column_text][vc_empty_space][vc_column_text css=”.vc_custom_1641819665885{padding-top: 10px !important;}”]

Import Tax

[/vc_column_text][vc_column_text css=”.vc_custom_1641819714643{padding-top: 10px !important;}”]Anyone in a schengen country doesn’t have to pay import tax.

EnergyDrinkShop does not cover customs, import tax or VAT.[/vc_column_text][vc_empty_space][vc_column_text css=”.vc_custom_1641819731088{padding-top: 10px !important;}”]

Delivery Defects

[/vc_column_text][vc_column_text css=”.vc_custom_1641977492575{padding-top: 10px !important;}”]After we’ve handed over your parcel it up to the forwarder to deliver the parcel. Our parcels are insured and we’ll guarantee delivery, however we can’t guarantee the forwarder delivers to schedule, unfortunately delays do occur.

We do guarantee delivery of your products IF your address and name are correct AND when any issues occur (e.g. no delivery, damaged products etc.) are reported within 30 days of order placement.

What to do if an order doesn’t arrive?
Reply to your order confirmation with the issue. We’ll file a report with the forwarder. Depending on their reply we’ll come with a solution (e.g. parcel will still be delivered, we’ll ship again or your order will be refunded). Please make sure to report this within 30 days of your order.

What if you have damaged or missing goods?
If the damage is already visible on the outside of your parcel, take a picture of the parcel. And visible damage when opening your parcel should be documented as well. Add the pictures and a picture of the shipping label as a reply to your order confirmation. These pictures are necessary to claim the damages with the forwarder.

What if the forwarder says your parcel is delivered, but your didn’t receive anything?
This is always a yes or no discussion, therefore there is a basic procedure in place with almost all of our forwarders. Just reply to your order confirmation and we’ll send you a form. This needs to be filled out as an official statement you didn’t receive your order. We’ll file the complaint/report with the forwarder.[/vc_column_text][vc_empty_space][vc_column_text css=”.vc_custom_1641819817738{padding-top: 10px !important;}”]

Rights

[/vc_column_text][vc_column_text css=”.vc_custom_1641819826185{padding-top: 10px !important;}”]All rights reserved. This page is for reference only. It doesn’t entitle customers to any claims if any order is slower or more expensive than mentioned above.[/vc_column_text][vc_separator color=”custom” el_width=”20″ accent_color=”#616161″ css=”.vc_custom_1553197029343{padding-top: 24px !important;padding-bottom: 24px !important;}”][vc_column_text css=”.vc_custom_1554972082296{margin-bottom: 0px !important;padding-bottom: 0px !important;}”]

If you’ve got to wait for your order, and are getting bored while waiting, please enjoy this:

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